Optimization of Student Internships in Supporting The Services and Administration of Introwisata Surabaya Tour & Travel

Awalia Amanda

doi:10.32815/jpm.v7i1.2907

Authors

Awalia Amanda Universitas Muhammadiyah Sidoarjo

DOI:

https://doi.org/10.32815/jpm.v7i1.2907

Keywords:

Tourism Service, Travel Administration, Student Internship

Abstract

Purpose: This study examines the optimization of student internships as community service to enhance service quality and administrative management at Introwisata Surabaya Tour & Travel, addressing human resource limitations in tourism operations.

Method: Employing a descriptive qualitative design within an applied community service framework, data were collected through observation, activity logbooks, documentation, and evaluation discussions during a four-month internship period.

Practical Applications: Findings demonstrate that student internships provide strategic operational support by improving administrative organization, service coordination, and communication practices, particularly during peak tourism periods.

Conclusion: The internship program positively contributed to service efficiency, administrative effectiveness, and student professional development, indicating its potential as a sustainable, replicable community service model for the tourism industry.

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