Authors who may have grievances about any aspect of their interaction with the Jurnal Pengabdian Masyarakat should e-mail the Editor-in-Chief by email. All questions or complaints will be responded within 7 days. If required, the Editor-in-Chief will consult with other editors regarding the complaint. The Editor-in-Chief will liaise directly with the complainant and thoroughly explain the steps they have taken to resolve the matter.