Y. Permata, Fathorrahman, and T. Pradiani, “Analisis Pengaruh Promosi Dan Customer Relationship Management (CRM) Terhadap Loyalitas Pelanggan Melalui Kepuasan Pelanggan Pada Pt. Shopee International Indonesia”, JUBIS, vol. 7, no. 1, pp. 22–30, Apr. 2026.